Contact

Email is the only channel, and it reaches a person rather than a queue.

How fast

Replies come within one business day, Monday to Friday, and usually the same day.

Before you write

If it is about an order, include the order number from your confirmation email — it starts with #. If something arrived damaged, attach a photo. It saves three messages and usually gets the whole thing settled in one reply.

What can be sorted this way

• Changing or cancelling an order that has not shipped yet
• Correcting a delivery address before dispatch
• Chasing a parcel whose tracking has stopped moving
• Starting a return
• Any question about a product you are considering, including the ones the page does not answer