Returns & refunds

You have 30 days from the day your order arrives to change your mind. You do not have to give a reason.

How to start one

Email me with your order number — it is in your confirmation email and starts with #. Return instructions come back the same day or the next business day. Please wait for them before sending anything: a parcel that arrives unannounced is very hard to match to an order.

What condition it has to be in

Good enough that it could reasonably be sold again. Used is fine, you are allowed to have tried it. Damaged, incomplete or without its box is not.

Who pays the return postage

If you simply changed your mind, the return postage is yours. If the item arrived damaged, faulty or not what you ordered, it is mine — do not spend your own money on it.

If it arrived damaged or faulty

Do not send it back at your own cost. Email a photo of the problem and you get a replacement or a full refund, whichever you prefer. In most cases you will not need to return it at all.

When the money comes back

Refunds go to your original payment method within 5 business days of the return reaching me, and you get an email confirming it. Your bank may take a few days longer to show it.

Exchanges

There is no exchange process on purpose. Return the item for a refund and place a new order — it is faster for you and it leaves a cleaner trail for both of us.

Your legal rights

In the European Union you have a statutory right of withdrawal of 14 days. The 30 days above are offered on top of that and take nothing away from it.